There is an optional Premium Lounge Service in Nur-Sultan (Astana) and Almaty.
Premium Lounge Service is a facility offered to visa applicants for submitting their visa applications in a comfortable environment for an additional service charge out of turn without any general queues.
The Premium Lounge Service is available for those applicants who would like to experience a dedicated service in a comfortable lounge and includes the following:
- comfortable atmosphere;
- special assistance offered by Visa Application Center employee;
- form filling facility;
- photocopying facility;
- photos (4 copies) for your application;
- courier service;
- SMS service;
- tea/coffee, soft drinks and refreshments;
- the ability to pay for all services in the premium lounge avoiding the common cashier desks.
Premium Lounge fee is 25 000 KZT per application. For families, children up to 12 years old will not be charged.
If you decide to use this service, you should book an appointment. Please, contact our Assistance Line between 08:30 and 17:00 (Monday to Friday) on +7 727 3505701, providing name and surname, contact number, desired date and time of submission and where you want to submit (Nur-Sultan or Almaty).
This charge is over and above the Visa Fee, Service Fee or any other additional service charges availed by the visa applicant.